Browse the following sections to troubleshoot any issues you are experiencing:
Students and Alumni, to reset your MyFielding and Moodle (learning.fielding.edu) password go to https://password.fielding.edu. Answer three security questions and then create a new password. If Fielding ID is one of the questions, make sure to enter it as seven characters with one or more leading zeroes.
Faculty and Staff, to reset your password contact firstname.lastname@example.org.
If you are having difficulties logging in to the MyFielding portal (https://my.fielding.edu) you might need to use an alternate username:
- IF the authentication screen offers the option to "Use another account," select that option.
- For your username IN THAT CASE, try "fielding\username" (make sure to: omit the quotes, use a back slash rather than forward slash, use your Fielding username rather than the word "username").
If you have difficulties logging in to WebAdvisor, note that it is accessed from within the MyFielding portal.
If you have difficulties searching library databases, email email@example.com.
To set up a Zoom account, go to https://zoom.us/signup. You will need to supply your Fielding email address as part of the setup process.
For Zoom support, go to https://support.zoom.us/hc/en-us.